Shipping Policy
1. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on weight, dimensions, and destination.
| Shipping Method | Delivery Time (Contiguous US) | Cost |
|---|---|---|
| Standard | 15 - 20 Business days | |
| Express | 10 - 15 Business days | $9.99 |
| Free | 15 - 20 Business days | Free $45+ |
3. International Shipping
We currently ship to most countries worldwide.
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Delivery: International orders typically take 15-20 business days.
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Customs: The buyer is responsible for any customs, duties, or import taxes applied to their order. Dianaharry is not responsible for delays caused by customs.
4. Lost or Stolen Packages
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Lost in Transit: If your tracking shows "Delivered" but you have not received it, please wait 48 hours and check with neighbors. If still missing, contact us immediately to file a claim. (Claims usually take 7-14 days to investigate).
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Wrong Address: We are not responsible for orders shipped to an incorrectly entered address. Please double-check your address at checkout.